Financial Protection

When you pay in advance for a trip, you need confidence that your money is looked after until your travel is delivered. UK travel-industry protection schemes exist precisely for that reason — they safeguard customer money in the event that a travel business is unable to fulfil a booking.

Packd Travel Ltd is finalising the appropriate travel-industry protections ahead of taking bookings from paying customers. Our intention is that every trip we sell falls within a recognised UK traveller-protection framework, and that customer payments are held appropriately until services are delivered.

• Card payments are processed by Stripe under PCI DSS. Packd never sees or stores raw card details.
• Deposits and balances are held ahead of supplier bookings being confirmed and paid to suppliers only against confirmed services.
• Refund flows are handled through the original Stripe payment, reversing to your card.

We do not currently claim membership of, or protection under, any specific travel-industry scheme (such as ATOL or ABTA) on this page. Any such claims will only appear here once the arrangement is formally in place and evidenced.

Financial protection is not a substitute for travel insurance. Every Packd traveller should hold appropriate travel insurance from the moment they pay their deposit — see our Travel Insurance guidance.

Concerned about how your money is handled on a specific trip? Email hello@getpackd.org and we'll walk you through the specifics of that booking.