Legal Centre
Clarity, in plain English.
Booking a group trip is a big deal. This is where you'll find every policy that governs your relationship with Packd — written to be readable, not intimidating.
- Packd Travel Ltd
- Company No. 17238235
- Secure payments by Stripe
- Trusted travel partners
- UK-based support
Terms & Conditions
The rules of the road for using Packd — accounts, platform use, disputes and governing law.
Booking Terms
The specific terms that apply when you book a trip through Packd — supplier contracts, changes and traveller responsibilities.
Privacy Policy
What personal data we collect, why we collect it, how long we keep it and the rights you have over it.
Cookie Policy
The cookies and similar technologies used on the Packd website and how to manage them.
Refund Policy
How refunds work at Packd — when they apply, how they're calculated and how long they take.
Financial Protection
How your money is safeguarded when you book with Packd, and the schemes we intend to operate under.
Travel Insurance
Why every Packd traveller should hold appropriate travel insurance, and what to look for in a policy.